Reference

Open the Privacy Policy for Your Account

We keep this policy short enough to read before you open an account, but specific enough to show what we collect and why.

Account dataDevice signalsCookie useDANA, OVO, GoPay, QRIS

Browse Lobby Read FAQ

Browse What This Policy Covers

wisd4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to the details you give when you create an account, log in, contact support, or move money through DANA, OVO, GoPay, or QRIS. We use that data to confirm identity, process requests, protect accounts, and keep a record of actions that affect balances

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or access. We also keep device type, browser, IP address, and session time when you move between live tables and slots, so we can spot unusual use and settle disputes with a clear trail. Where local law asks for a different handling path, we follow that
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rule. If you are outside Indonesia, access and eligibility depend on local law and are available only where local law permits. We keep only what is necessary for service and legal record keeping.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Switch to Support for Privacy Help

If you want a privacy answer, send us the request from the email linked to your account so we can check it before we change anything.

PRIVACY CONTROLS

Explore How We Handle Data

We write our controls around the actions you actually take: account creation, login, wallet activity, and support messages.

Data we keep

We keep only the data needed to run your account, confirm wallet activity, answer support requests, and meet local record-keeping duties. That usually means name, contact details, login history, and the transaction trail tied to your account.

Cookies and device signals

Cookies store session state, language, and preference data. Device type, browser version, and IP address help us detect unusual login patterns and reduce repeat verification when you return on the same phone or desktop.

Account security

We ask for the email or phone on file before we change privacy details. For higher-risk requests, we may ask for an extra confirmation step so the right account gets the right answer.

Retention

We keep records only as long as needed for account service, dispute handling, fraud checks, and local legal duties. After that period, we archive or remove the data according to our internal schedule.

Request changes

You can ask for access, correction, or deletion by contacting support and naming the account email. We use that detail to locate your file and tell you what can be changed under local law.

Who to contact

Send privacy questions through live chat, email, or WhatsApp, and choose the channel that matches your urgency. We route the request to the same account record so the reply stays consistent.

Browse Common Privacy Questions

These questions cover the parts people ask before they open an account: what we collect, why we need it, how long we keep it, and how you can ask for a change. If something still looks unclear, send the request from your account email and we will answer it through the same support path. The goal is simple: keep the policy readable and the next step obvious.

We collect the details needed to run your account: name, contact info, login history, device signals, cookie data, and transaction records from DANA, OVO, GoPay, or QRIS. We do not ask for extra data without a clear reason.

Cookies help keep you signed in, remember your language choice, and reduce repeated checks when you return from the same device. They also help us spot unusual access and keep the account flow consistent.

Yes. Send the request from the email linked to your account and tell us what needs correction. We verify the record first, then update what local law allows and explain anything we cannot change.

We keep data only while it is needed for account service, dispute handling, fraud checks, or legal duties. After that, we remove or archive it according to our retention schedule.

Yes, transaction records from DANA, OVO, GoPay, and QRIS stay attached to the account trail because they help confirm activity, resolve questions, and meet legal record-keeping duties where required.

Access and eligibility depend on local law. If your location is not permitted, we do not process the account the same way, and the policy only applies where local law allows it.

Use live chat, email, or WhatsApp and include your account email so we can verify the request. We answer through the same channel or ticket until the matter is resolved.

Open the Privacy Policy for Your Account

Switch to Support for Privacy Help

Explore How We Handle Data

Data we keep

Cookies and device signals

Account security

Retention

Request changes

Who to contact

Browse Common Privacy Questions

01 What data do you collect for this policy?

02 Why do you use cookies on the site?

03 Can I ask for my data to be changed?

04 How long do you keep my data?

05 Do payment records stay in the file?

06 What if I am outside Indonesia?

07 How do I contact you about privacy?

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